![]() Information: Provide the patient with guidance on how to use the technology (for example, handout or pre-recorded video link).Reminder: Send your patient an appointment reminder (for example, email, text, phone call).Tip: Do a telehealth practice run with a co-worker first. Telehealth can improve equity and access for underserved patients. How will you support a caregiver, translator, or other people who will assist a patient during the telehealth visit?.How will you support patients with disabilities, such as hearing loss or visual impairment?.How will you support patients who do not speak fluent English?.How and when will you send appointment reminders to patients?.How will you determine what accommodations the patient might need?.How and when will you send appointment reminders?.How will you determine if a telehealth appointment is appropriate?.Will patients schedule online or by calling your office?.When will you offer telehealth appointments (for example, specific days of the week or daily)?.What are some of the technology barriers patients are likely to encounter? How will you assist them?.How will patients access a telehealth appointment (for example, through a patient portal)? Will they receive an email or text reminder?.What are some challenges that should be considered in advance?.Does the technology platform provide any training for providers?.Is your technology platform easy to use? Does it integrate with the EHR?.How will you prepare and train your current health care team?.Are staff ready and committed to providing care with telehealth?.Are staff comfortable using technology?.How will staff roles change, such as with front desk personnel and patient intake?.Will you need additional staff or new roles, such as a telehealth coordinator and IT lead?.Telehealth for maternal health servicesīefore offering telehealth services, the following factors should be considered:.Telehealth for American Indian and Alaska Native communities.Build a sustainable telehealth practice. ![]() Cultivating trust and building relationships during a telehealth visit.
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